Zoom Conference, Wednesday 22 January 2020, 15:00 GMT

Kester Mann (Director, Consumer and Connectivity) will discuss the findings of CCS Insight’s latest user survey in this free-to-attend 45-minute webinar with question-and-answer segment.

The survey explores consumers’ changing purchase journeys for mobile phones and subscriptions. Leading topics include second-hand and refurbished phones, device trade-ins, online and in-store purchases, device financing and payment, upgrade programmes and SIM-only deals. The report also covers attitudes to retail, future purchase intentions and mobile switching.